using BotSharp.Abstraction.Realtime; using System.Net.WebSockets; using BotSharp.Abstraction.Realtime.Models; using BotSharp.Abstraction.MLTasks; using BotSharp.Abstraction.Conversations.Enums; using BotSharp.Abstraction.Routing.Models; using NetTopologySuite.Index.HPRtree; using BotSharp.Abstraction.Agents.Models; using Microsoft.Identity.Client.Extensions.Msal; using Microsoft.AspNetCore.Cors.Infrastructure; namespace BotSharp.Core.Realtime; public class RealtimeHub : IRealtimeHub { private readonly IServiceProvider _services; private readonly ILogger _logger; public RealtimeHub(IServiceProvider services, ILogger logger) { _services = services; _logger = logger; } public async Task Listen(WebSocket userWebSocket, Func onUserMessageReceived) { var buffer = new byte[1024 * 16]; WebSocketReceiveResult result; var completer = _services.GetServices().First(x => x.Provider == "openai"); do { result = await userWebSocket.ReceiveAsync(new ArraySegment(buffer), CancellationToken.None); string receivedText = Encoding.UTF8.GetString(buffer, 0, result.Count); if (string.IsNullOrEmpty(receivedText)) { continue; } var conn = onUserMessageReceived(receivedText); if (conn.Event == "user_connected") { await ConnectToModel(completer, userWebSocket, conn); } else if (conn.Event == "user_data_received") { await completer.AppenAudioBuffer(conn.Data); } else if (conn.Event == "user_dtmf_received") { await HandleUserDtmfReceived(completer, conn); } else if (conn.Event == "user_disconnected") { await completer.Disconnect(); await HandleUserDisconnected(conn); } } while (!result.CloseStatus.HasValue); await userWebSocket.CloseAsync(result.CloseStatus.Value, result.CloseStatusDescription, CancellationToken.None); } private async Task ConnectToModel(IRealTimeCompletion completer, WebSocket userWebSocket, RealtimeHubConnection conn) { var hookProvider = _services.GetRequiredService(); var convService = _services.GetRequiredService(); convService.SetConversationId(conn.ConversationId, []); var conversation = await convService.GetConversation(conn.ConversationId); var agentService = _services.GetRequiredService(); var agent = await agentService.LoadAgent(conversation.AgentId); conn.CurrentAgentId = agent.Id; // Set model var model = agent.LlmConfig.Model; if (!model.Contains("-realtime-")) { var llmProviderService = _services.GetRequiredService(); model = llmProviderService.GetProviderModel("openai", "gpt-4", realTime: true).Name; } completer.SetModelName(model); conn.Model = model; var routing = _services.GetRequiredService(); routing.Context.Push(agent.Id); var dialogs = convService.GetDialogHistory(); if (dialogs.Count == 0) { dialogs.Add(new RoleDialogModel(AgentRole.User, "Hi")); } routing.Context.SetDialogs(dialogs); await completer.Connect(conn, onModelReady: async () => { // Control initial session, prevent initial response interruption await completer.UpdateSession(conn, turnDetection: false); // Add dialog history //foreach (var item in dialogs) //{ // await completer.InsertConversationItem(item); //} if (dialogs.LastOrDefault()?.Role == AgentRole.Assistant) { await completer.TriggerModelInference($"Rephase your last response:\r\n{dialogs.LastOrDefault()?.Content}"); } else { await completer.TriggerModelInference("Reply based on the conversation context."); } // Start turn detection await Task.Delay(1000 * 8); await completer.UpdateSession(conn, turnDetection: true); }, onModelAudioDeltaReceived: async (audioDeltaData, itemId) => { var data = conn.OnModelMessageReceived(audioDeltaData); await SendEventToUser(userWebSocket, data); // If this is the first delta of a new response, set the start timestamp if (!conn.ResponseStartTimestampTwilio.HasValue) { conn.ResponseStartTimestampTwilio = conn.LatestMediaTimestamp; _logger.LogDebug($"Setting start timestamp for new response: {conn.ResponseStartTimestampTwilio}ms"); } // Record last assistant item ID for interruption handling if (!string.IsNullOrEmpty(itemId)) { conn.LastAssistantItemId = itemId; } // Send mark messages to Media Streams so we know if and when AI response playback is finished await SendMark(userWebSocket, conn); }, onModelAudioResponseDone: async () => { var data = conn.OnModelAudioResponseDone(); await SendEventToUser(userWebSocket, data); }, onAudioTranscriptDone: async transcript => { }, onModelResponseDone: async messages => { foreach (var message in messages) { // Invoke function if (message.MessageType == MessageTypeName.FunctionCall) { await routing.InvokeFunction(message.FunctionName, message); message.Role = AgentRole.Function; if (message.FunctionName == "route_to_agent") { var inst = JsonSerializer.Deserialize(message.FunctionArgs ?? "{}"); message.Content = $"Connected to agent of {inst.AgentName}"; conn.CurrentAgentId = routing.Context.GetCurrentAgentId(); await completer.UpdateSession(conn); await completer.InsertConversationItem(message); await completer.TriggerModelInference($"Guide the user through the next steps of the process as this Agent ({inst.AgentName}), following its instructions and operational procedures."); } else if (message.FunctionName == "util-routing-fallback_to_router") { var inst = JsonSerializer.Deserialize(message.FunctionArgs ?? "{}"); message.Content = $"Returned to Router due to {inst.Reason}"; conn.CurrentAgentId = routing.Context.GetCurrentAgentId(); await completer.UpdateSession(conn); await completer.InsertConversationItem(message); await completer.TriggerModelInference($"Check with user whether to proceed the new request: {inst.Reason}"); } else { await completer.InsertConversationItem(message); await completer.TriggerModelInference("Reply based on the function's output."); } } else { // append output audio transcript to conversation dialogs.Add(message); foreach (var hook in hookProvider.HooksOrderByPriority) { hook.SetAgent(agent) .SetConversation(conversation); await hook.OnResponseGenerated(message); } } } }, onConversationItemCreated: async response => { }, onInputAudioTranscriptionCompleted: async message => { // append input audio transcript to conversation dialogs.Add(message); foreach (var hook in hookProvider.HooksOrderByPriority) { hook.SetAgent(agent) .SetConversation(conversation); await hook.OnMessageReceived(message); } }, onUserInterrupted: async () => { // Reset states conn.ResetResponseState(); var data = conn.OnModelUserInterrupted(); await SendEventToUser(userWebSocket, data); }); } private async Task SendMark(WebSocket userWebSocket, RealtimeHubConnection conn) { if (!string.IsNullOrEmpty(conn.StreamId)) { var markEvent = new { @event = "mark", streamSid = conn.StreamId, mark = new { name = "responsePart" } }; await SendEventToUser(userWebSocket, markEvent); conn.MarkQueue.Enqueue("responsePart"); } } private async Task HandleUserDtmfReceived(IRealTimeCompletion completer, RealtimeHubConnection conn) { var routing = _services.GetRequiredService(); var hookProvider = _services.GetRequiredService(); var agentService = _services.GetRequiredService(); var agent = await agentService.LoadAgent(conn.CurrentAgentId); var dialogs = routing.Context.GetDialogs(); var convService = _services.GetRequiredService(); var conversation = await convService.GetConversation(conn.ConversationId); var message = new RoleDialogModel(AgentRole.User, conn.Data) { CurrentAgentId = routing.Context.GetCurrentAgentId() }; dialogs.Add(message); foreach (var hook in hookProvider.HooksOrderByPriority) { hook.SetAgent(agent) .SetConversation(conversation); await hook.OnMessageReceived(message); } await completer.InsertConversationItem(message); await completer.TriggerModelInference("Reply based on the user input"); } private async Task HandleUserDisconnected(RealtimeHubConnection conn) { // Save dialog history var routing = _services.GetRequiredService(); var storage = _services.GetRequiredService(); var dialogs = routing.Context.GetDialogs(); foreach (var item in dialogs) { storage.Append(conn.ConversationId, item); } } private async Task SendEventToUser(WebSocket webSocket, object message) { var data = JsonSerializer.Serialize(message); var buffer = Encoding.UTF8.GetBytes(data); await webSocket.SendAsync(new ArraySegment(buffer), WebSocketMessageType.Text, true, CancellationToken.None); } }