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support dialCSR

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This commit is contained in:
Bo Yin 2024-09-06 10:14:10 -05:00
parent 65e826ed25
commit c5d83fbd24
5 changed files with 23 additions and 7 deletions
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16
src/Plugins/BotSharp.Plugin.Twilio/Controllers/TwilioVoiceController.cs
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@ -1,11 +1,9 @@
using Azure.Messaging;
using BotSharp.Abstraction.Files;
using BotSharp.Core.Infrastructures;
using BotSharp.Plugin.Twilio.Models;
using BotSharp.Plugin.Twilio.Services;
using Microsoft.AspNetCore.Http;
using Microsoft.AspNetCore.Mvc;
using System.Security.Cryptography;
using Twilio.Http;
namespace BotSharp.Plugin.Twilio.Controllers;
@ -109,14 +107,14 @@ public class TwilioVoiceController : TwilioController
else
{
response = twilio.ReturnInstructions(null, $"twilio/voice/{conversationId}/receive/{seqNum}?states={states}&attempts={++attempts}", true);
}
}
}
return TwiML(response);
}
[ValidateRequest]
[HttpPost("twilio/voice/{conversationId}/reply/{seqNum}")]
public async Task<TwiMLResult> ReplyCallerMessage([FromRoute] string conversationId, [FromRoute] int seqNum,
public async Task<TwiMLResult> ReplyCallerMessage([FromRoute] string conversationId, [FromRoute] int seqNum,
[FromQuery] string states, VoiceRequest request)
{
var nextSeqNum = seqNum + 1;
@ -164,16 +162,20 @@ public class TwilioVoiceController : TwilioController
}
else
{
response = twilio.ReturnInstructions(new List<string>
response = twilio.ReturnInstructions(new List<string>
{
$"twilio/hold-on-{Random.Shared.Next(1, 6)}.mp3",
$"twilio/typing-{Random.Shared.Next(1, 4)}.mp3"
$"twilio/typing-{Random.Shared.Next(1, 4)}.mp3"
}, $"twilio/voice/{conversationId}/reply/{seqNum}?states={states}", true);
}
}
else
{
if (reply.ConversationEnd)
if (reply.HumanIntervationNeeded)
{
response = twilio.DialCsrAgent($"twilio/voice/speeches/{conversationId}/{reply.SpeechFileName}");
}
else if (reply.ConversationEnd)
{
response = twilio.HangUp($"twilio/voice/speeches/{conversationId}/{reply.SpeechFileName}");
}

1
src/Plugins/BotSharp.Plugin.Twilio/Models/AssistantMessage.cs
View file

@ -3,6 +3,7 @@ namespace BotSharp.Plugin.Twilio.Models
public class AssistantMessage
{
public bool ConversationEnd { get; set; }
public bool HumanIntervationNeeded { get; set; }
public string Content { get; set; }
public string MessageId { get; set; }
public string SpeechFileName { get; set; }

1
src/Plugins/BotSharp.Plugin.Twilio/Services/TwilioMessageQueueService.cs
View file

@ -86,6 +86,7 @@ namespace BotSharp.Plugin.Twilio.Services
reply = new AssistantMessage()
{
ConversationEnd = msg.Instruction?.ConversationEnd ?? false,
HumanIntervationNeeded = string.Equals("human_intervention_needed", msg.FunctionName),
Content = msg.Content,
MessageId = msg.MessageId
};

11
src/Plugins/BotSharp.Plugin.Twilio/Services/TwilioService.cs
View file

@ -133,6 +133,17 @@ public class TwilioService
return response;
}
public VoiceResponse DialCsrAgent(string speechPath)
{
var response = new VoiceResponse();
if (!string.IsNullOrEmpty(speechPath))
{
response.Play(new Uri($"{_settings.CallbackHost}/{speechPath}"));
}
response.Dial(_settings.CsrAgentNumber);
return response;
}
public VoiceResponse HoldOn(int interval, string message = null)
{
var twilioSetting = _services.GetRequiredService<TwilioSetting>();

1
src/Plugins/BotSharp.Plugin.Twilio/Settings/TwilioSetting.cs
View file

@ -10,4 +10,5 @@ public class TwilioSetting
public string ApiSecret { get; set; }
public string CallbackHost { get; set; }
public string AgentId { get; set; }
public string CsrAgentNumber { get; set; }
}