diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Enums/UtilityName.cs b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Enums/UtilityName.cs
new file mode 100644
index 00000000..266b76d4
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Enums/UtilityName.cs
@@ -0,0 +1,7 @@
+namespace BotSharp.Plugin.Twilio.OutboundCallHandler.Enums
+{
+    public class UtilityName
+    {
+        public const string TwilioOutboundCaller = "twilio-outbound-caller";
+    }
+}
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Functions/HandleOutboundCallFn.cs b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Functions/HandleOutboundCallFn.cs
new file mode 100644
index 00000000..5fa1cf2e
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Functions/HandleOutboundCallFn.cs
@@ -0,0 +1,34 @@
+using BotSharp.Abstraction.Options;
+using BotSharp.Plugin.Twilio.OutboundCallHandler.LlmContexts;
+
+namespace BotSharp.Plugin.Twilio.OutboundCallHandler.Functions
+{
+    public class HandleOutboundCallFn : IFunctionCallback
+    {
+        private readonly IServiceProvider _services;
+        private readonly ILogger<HandleOutboundCallFn> _logger;
+        private readonly BotSharpOptions _options;
+        private readonly TwilioSetting _twilioSetting;
+
+        public string Name => "handle_outbound_call";
+        public string Indication => "Dialing the number";
+
+        public HandleOutboundCallFn(
+            IServiceProvider services,
+            ILogger<HandleOutboundCallFn> logger,
+            BotSharpOptions options,
+            TwilioSetting twilioSetting)
+        {
+            _services = services;
+            _logger = logger;
+            _options = options;
+            _twilioSetting = twilioSetting;
+        }
+
+        public async Task<bool> Execute(RoleDialogModel message)
+        {
+            var args = JsonSerializer.Deserialize<LlmContextIn>(message.FunctionArgs, _options.JsonSerializerOptions);
+            return true;
+        }
+    }
+}
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Hooks/OutboundCallHandlerHook.cs b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Hooks/OutboundCallHandlerHook.cs
new file mode 100644
index 00000000..e57c0bc3
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Hooks/OutboundCallHandlerHook.cs
@@ -0,0 +1,58 @@
+using BotSharp.Abstraction.Agents.Models;
+using BotSharp.Abstraction.Agents.Settings;
+using BotSharp.Abstraction.Repositories;
+using BotSharp.Abstraction.Utilities;
+using BotSharp.Plugin.Twilio.OutboundCallHandler.Enums;
+
+namespace BotSharp.Plugin.Twilio.OutboundCallHandler.Hooks
+{
+    internal class OutboundCallHandlerHook : AgentHookBase
+    {
+        private static string FUNCTION_NAME = "handle_outbound_call";
+
+        public override string SelfId => string.Empty;
+
+        public OutboundCallHandlerHook(IServiceProvider services, AgentSettings settings) : base(services, settings)
+        {
+        }
+
+        public override void OnAgentLoaded(Agent agent)
+        {
+            var conv = _services.GetRequiredService<IConversationService>();
+            var isConvMode = conv.IsConversationMode();
+            var isEnabled = !agent.Utilities.IsNullOrEmpty() && agent.Utilities.Contains(UtilityName.TwilioOutboundCaller);
+
+            if (isConvMode && isEnabled)
+            {
+                var (prompt, fn) = GetPromptAndFunction();
+                if (fn != null)
+                {
+                    if (!string.IsNullOrWhiteSpace(prompt))
+                    {
+                        agent.Instruction += $"\r\n\r\n{prompt}\r\n\r\n";
+                    }
+
+                    if (agent.Functions == null)
+                    {
+                        agent.Functions = new List<FunctionDef> { fn };
+                    }
+                    else
+                    {
+                        agent.Functions.Add(fn);
+                    }
+                }
+            }
+
+            base.OnAgentLoaded(agent);
+        }
+
+        private (string, FunctionDef) GetPromptAndFunction()
+        {
+            var db = _services.GetRequiredService<IBotSharpRepository>();
+            var agent = db.GetAgent(BuiltInAgentId.UtilityAssistant);
+            var prompt = agent?.Templates?.FirstOrDefault(x => x.Name.IsEqualTo($"{FUNCTION_NAME}.fn"))?.Content ?? string.Empty;
+            var loadAttachmentFn = agent?.Functions?.FirstOrDefault(x => x.Name.IsEqualTo(FUNCTION_NAME));
+            return (prompt, loadAttachmentFn);
+        }
+    }
+}
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Hooks/OutboundCallHandlerUtilityHook.cs b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Hooks/OutboundCallHandlerUtilityHook.cs
new file mode 100644
index 00000000..75f864ce
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/Hooks/OutboundCallHandlerUtilityHook.cs
@@ -0,0 +1,12 @@
+using BotSharp.Plugin.Twilio.OutboundCallHandler.Enums;
+
+namespace BotSharp.Plugin.Twilio.OutboundCallHandler.Hooks
+{
+    public class OutboundCallHandlerUtilityHook : IAgentUtilityHook
+    {
+        public void AddUtilities(List<string> utilities)
+        {
+            utilities.Add(UtilityName.TwilioOutboundCaller);
+        }
+    }
+}
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/LlmContexts/LlmContextIn.cs b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/LlmContexts/LlmContextIn.cs
new file mode 100644
index 00000000..7d2d9adc
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/LlmContexts/LlmContextIn.cs
@@ -0,0 +1,13 @@
+using System.Text.Json.Serialization;
+
+namespace BotSharp.Plugin.Twilio.OutboundCallHandler.LlmContexts
+{
+    public class LlmContextIn
+    {
+        [JsonPropertyName("phone_number")]
+        public string PhoneNumber { get; set; }
+
+        [JsonPropertyName("first_message")]
+        public string FirstMessage { get; set; }
+    }
+}
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/LlmContexts/LlmContextOut.cs b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/LlmContexts/LlmContextOut.cs
new file mode 100644
index 00000000..37041568
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/LlmContexts/LlmContextOut.cs
@@ -0,0 +1,11 @@
+using System.Text.Json.Serialization;
+
+namespace BotSharp.Plugin.Twilio.OutboundCallHandler.LlmContexts
+{
+    public class LlmContextOut
+    {
+        [JsonPropertyName("conversation_id")]
+        [JsonIgnore(Condition = JsonIgnoreCondition.WhenWritingNull)]
+        public string ConversationId { get; set; }
+    }
+}
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/OutboundCallHandlerPlugin.cs b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/OutboundCallHandlerPlugin.cs
new file mode 100644
index 00000000..eca25b50
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/OutboundCallHandlerPlugin.cs
@@ -0,0 +1,18 @@
+using BotSharp.Plugin.Twilio.OutboundCallHandler.Hooks;
+
+namespace BotSharp.Plugin.Twilio.OutboundCallHandler
+{
+    public class OutboundCallHandlerPlugin : IBotSharpPlugin
+    {
+        public string Id => "901ec364-01da-4602-944f-2bc49e03b8b2";
+        public string Name => "Outbound Call Handler";
+        public string Description => "Empower agent to make outbound call via Twilio";
+        public string IconUrl => "https://cdn-icons-png.freepik.com/512/6711/6711567.png";
+
+        public void RegisterDI(IServiceCollection services, IConfiguration config)
+        {
+            services.AddScoped<IAgentHook, OutboundCallHandlerHook>();
+            services.AddScoped<IAgentUtilityHook, OutboundCallHandlerUtilityHook>();
+        }
+    }
+}
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/data/agents/3c88e946-ef5d-44ee-86e9-76e682cdab3e/functions/handle_outbound_call.json b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/data/agents/3c88e946-ef5d-44ee-86e9-76e682cdab3e/functions/handle_outbound_call.json
new file mode 100644
index 00000000..341b0ef1
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/data/agents/3c88e946-ef5d-44ee-86e9-76e682cdab3e/functions/handle_outbound_call.json
@@ -0,0 +1,18 @@
+{
+  "name": "handle_outbound_call",
+  "description": "If the user wants to initiate a phone call, you need to capture the phone number and the message the users wants to send. Then call this function to make an outbound call via Twilio.",
+  "parameters": {
+    "type": "object",
+    "properties": {
+      "phone_number": {
+        "to_read": "string",
+        "description": "The phone number which will be dialed. It needs to be a valid phone number starting with +1."
+      },
+      "first_message": {
+        "to_read": "string",
+        "description": "The first message which will be sent."
+      }
+    },
+    "required": [ "phone_number", "first_message" ]
+  }
+}
\ No newline at end of file
diff --git a/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/data/agents/3c88e946-ef5d-44ee-86e9-76e682cdab3e/templates/handle_outbound_call_fn.liquid b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/data/agents/3c88e946-ef5d-44ee-86e9-76e682cdab3e/templates/handle_outbound_call_fn.liquid
new file mode 100644
index 00000000..55210a34
--- /dev/null
+++ b/src/Plugins/BotSharp.Plugin.Twilio/OutboundCallHandler/data/agents/3c88e946-ef5d-44ee-86e9-76e682cdab3e/templates/handle_outbound_call_fn.liquid
@@ -0,0 +1,2 @@
+** Please take a look at the conversation and decide whether user wants to make an outbound call.
+** Please call handle_outbound_call if user wants to make an outbound call.
\ No newline at end of file