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Merge pull request #1038 from Lessen-LLC/Development

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Adding inbound call recording.
This commit is contained in:
Haiping 2025-04-29 12:07:15 -05:00 committed by GitHub
parent 575c148b5e 2d42673d68
commit a3aabe29aa
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4 changed files with 39 additions and 7 deletions
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6
src/Plugins/BotSharp.Plugin.Twilio/Controllers/TwilioInboundController.cs
View file

@ -107,6 +107,12 @@ public class TwilioInboundController : TwilioController
response.Redirect(new Uri($"{_settings.CallbackHost}/twilio/voice/reply/{seqNum}?agent-id={request.AgentId}&conversation-id={request.ConversationId}&{twilio.GenerateStatesParameter(request.States)}"), HttpMethod.Post);
}
}
_ = Task.Run(async () =>
{
await Task.Delay(1500);
await twilio.StartRecording(request.CallSid, request.AgentId, request.ConversationId);
});
}
await HookEmitter.Emit<ITwilioSessionHook>(_services, async hook =>

4
src/Plugins/BotSharp.Plugin.Twilio/Controllers/TwilioRecordController.cs
View file

@ -38,6 +38,10 @@ public class TwilioRecordController : TwilioController
// recording completed
await HookEmitter.Emit<ITwilioCallStatusHook>(_services, x => x.OnRecordingCompleted(request));
}
else
{
_logger.LogError($"Unknown record status: {request.CallStatus}, {request.CallSid}");
}
return Ok();
}

18
src/Plugins/BotSharp.Plugin.Twilio/Controllers/TwilioVoiceController.cs
View file

@ -214,7 +214,7 @@ public class TwilioVoiceController : TwilioController
var reply = await sessionManager.GetAssistantReplyAsync(request.ConversationId, request.SeqNum);
VoiceResponse response;
if (request.AIResponseWaitTime > 10)
{
// Wait AI Response Timeout
@ -381,19 +381,23 @@ public class TwilioVoiceController : TwilioController
else if (request.CallStatus == "canceled")
{
await HookEmitter.Emit<ITwilioCallStatusHook>(_services,
async hook =>
{
if (hook.IsMatch(request)) await hook.OnCallCanceledStatus(request);
async hook =>
{
if (hook.IsMatch(request)) await hook.OnCallCanceledStatus(request);
});
}
else if (request.CallStatus == "failed")
{
await HookEmitter.Emit<ITwilioCallStatusHook>(_services,
async hook =>
{
if (hook.IsMatch(request)) await hook.OnCallFailedStatus(request);
async hook =>
{
if (hook.IsMatch(request)) await hook.OnCallFailedStatus(request);
});
}
else
{
_logger.LogError($"Unknown call status: {request.CallStatus}, {request.CallSid}");
}
return Ok();
}

18
src/Plugins/BotSharp.Plugin.Twilio/Services/TwilioService.cs
View file

@ -6,6 +6,8 @@ using BotSharp.Core.Infrastructures;
using BotSharp.Plugin.Twilio.Interfaces;
using BotSharp.Plugin.Twilio.Models;
using Twilio.Jwt.AccessToken;
using Twilio.Rest.Api.V2010.Account.Call;
using Task = System.Threading.Tasks.Task;
using Token = Twilio.Jwt.AccessToken.Token;
namespace BotSharp.Plugin.Twilio.Services;
@ -122,6 +124,22 @@ public class TwilioService
return response;
}
public async Task StartRecording(string callSid, string agentId, string conversationId)
{
if (_settings.RecordingEnabled)
{
// https://help.twilio.com/articles/360010317333-Recording-Incoming-Twilio-Voice-Calls
var recordStatusUrl = $"{_settings.CallbackHost}/twilio/record/status?agent-id={agentId}&conversation-id={conversationId}";
var recording = await RecordingResource.CreateAsync(pathCallSid: callSid,
recordingStatusCallback: new Uri(recordStatusUrl),
trim: "trim-silence",
recordingChannels: "dual",
recordingTrack: "both");
_logger.LogInformation($"Recording started: {recording.CallSid} {recording.Sid}");
}
}
public VoiceResponse HangUp(string speechPath)
{
var response = new VoiceResponse();