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Merge pull request #416 from hchen2020/master

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Refactor human intervention needed.
This commit is contained in:
C. Oceania 2024-04-22 16:02:03 -05:00 committed by GitHub
parent a1adcdd9e8 9d1525837b
commit 8e9aa4acf6
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GPG key ID: B5690EEEBB952194
11 changed files with 103 additions and 48 deletions
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4
src/Infrastructure/BotSharp.Abstraction/Routing/IRoutingContext.cs
View file

@ -3,7 +3,8 @@ namespace BotSharp.Abstraction.Routing;
public interface IRoutingContext
{
string GetCurrentAgentId();
string PreviousAgentId();
string FirstGoalAgentId();
bool ContainsAgentId(string agentId);
string OriginAgentId { get; }
string ConversationId { get; }
string MessageId { get; }
@ -13,6 +14,7 @@ public interface IRoutingContext
int AgentCount { get; }
void Push(string agentId, string? reason = null);
void Pop(string? reason = null);
void PopTo(string agentId, string reason);
void Replace(string agentId, string? reason = null);
void Empty(string? reason = null);
}

7
src/Infrastructure/BotSharp.Core/Agents/AgentPlugin.cs
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@ -14,6 +14,13 @@ public class AgentPlugin : IBotSharpPlugin
public SettingsMeta Settings =>
new SettingsMeta("Agent");
public string[] AgentIds => new string[]
{
"01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a",
"01e2fc5c-2c89-4ec7-8470-7688608b496c",
"01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b"
};
public object GetNewSettingsInstance() =>
new AgentSettings();

12
src/Infrastructure/BotSharp.Core/BotSharp.Core.csproj
View file

@ -46,6 +46,9 @@
</PropertyGroup>
<ItemGroup>
<None Remove="data\agents\01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b\agent.json" />
<None Remove="data\agents\01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b\functions.json" />
<None Remove="data\agents\01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b\instruction.liquid" />
<None Remove="data\agents\01e2fc5c-2c89-4ec7-8470-7688608b496c\agent.json" />
<None Remove="data\agents\01e2fc5c-2c89-4ec7-8470-7688608b496c\instruction.liquid" />
<None Remove="data\agents\01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a\agent.json" />
@ -67,6 +70,15 @@
</ItemGroup>
<ItemGroup>
<Content Include="data\agents\01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b\agent.json">
<CopyToOutputDirectory>PreserveNewest</CopyToOutputDirectory>
</Content>
<Content Include="data\agents\01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b\functions.json">
<CopyToOutputDirectory>PreserveNewest</CopyToOutputDirectory>
</Content>
<Content Include="data\agents\01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b\instruction.liquid">
<CopyToOutputDirectory>PreserveNewest</CopyToOutputDirectory>
</Content>
<Content Include="data\agents\01e2fc5c-2c89-4ec7-8470-7688608b496c\agent.json">
<CopyToOutputDirectory>PreserveNewest</CopyToOutputDirectory>
</Content>

29
src/Infrastructure/BotSharp.Core/Routing/Functions/HumanInterventionNeededFn.cs Normal file
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@ -0,0 +1,29 @@
using BotSharp.Abstraction.Functions;
namespace BotSharp.Core.Routing.Functions;
public class HumanInterventionNeededFn : IFunctionCallback
{
public string Name => "human_intervention_needed";
private readonly IServiceProvider _services;
public HumanInterventionNeededFn(IServiceProvider services)
{
_services = services;
}
public async Task<bool> Execute(RoleDialogModel message)
{
var hooks = _services.GetServices<IConversationHook>()
.OrderBy(x => x.Priority)
.ToList();
foreach (var hook in hooks)
{
await hook.OnHumanInterventionNeeded(message);
}
return true;
}
}

2
src/Infrastructure/BotSharp.Core/Routing/Functions/RouteToAgentFn.cs
View file

@ -51,7 +51,7 @@ public partial class RouteToAgentFn : IFunctionCallback
var originalAgent = db.GetAgents(filter).FirstOrDefault();
if (originalAgent != null)
{
_context.Push(originalAgent.Id, $"user goal agent{(correctToOriginalAgent ? " & is corrected" : "")}");
_context.Push(originalAgent.Id, $"user goal agent{(correctToOriginalAgent ? " " + originalAgent.Name + " & is corrected" : "")}");
}
}

43
src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs
View file

@ -1,43 +0,0 @@
using BotSharp.Abstraction.Routing.Settings;
namespace BotSharp.Core.Routing.Handlers;
public class HumanInterventionNeededHandler : RoutingHandlerBase, IRoutingHandler
{
public string Name => "human_intervention_needed";
public string Description => "Reach out to human customer service.";
public List<ParameterPropertyDef> Parameters => new List<ParameterPropertyDef>
{
new ParameterPropertyDef("reason", "why need customer service"),
new ParameterPropertyDef("summary", "the whole conversation summary with important information"),
new ParameterPropertyDef("response", "asking user whether to connect with customer service representative")
};
public HumanInterventionNeededHandler(IServiceProvider services, ILogger<HumanInterventionNeededHandler> logger, RoutingSettings settings)
: base(services, logger, settings)
{
}
public async Task<bool> Handle(IRoutingService routing, FunctionCallFromLlm inst, RoleDialogModel message)
{
var response = RoleDialogModel.From(message,
role: AgentRole.Assistant,
content: inst.Response);
_dialogs.Add(response);
var hooks = _services.GetServices<IConversationHook>()
.OrderBy(x => x.Priority)
.ToList();
foreach (var hook in hooks)
{
await hook.OnHumanInterventionNeeded(response);
}
return true;
}
}

19
src/Infrastructure/BotSharp.Core/Routing/RoutingContext.cs
View file

@ -1,4 +1,5 @@
using BotSharp.Abstraction.Routing.Settings;
using BotSharp.Abstraction.Utilities;
namespace BotSharp.Core.Routing;
@ -137,7 +138,18 @@ public class RoutingContext : IRoutingContext
}
}
public string PreviousAgentId()
public void PopTo(string agentId, string reason)
{
var currentAgentId = GetCurrentAgentId();
while (!string.IsNullOrEmpty(currentAgentId) &&
currentAgentId != agentId)
{
Pop(reason);
currentAgentId = GetCurrentAgentId();
}
}
public string FirstGoalAgentId()
{
if (_stack.Count == 1)
{
@ -151,6 +163,11 @@ public class RoutingContext : IRoutingContext
return string.Empty;
}
public bool ContainsAgentId(string agentId)
{
return _stack.ToArray().Contains(agentId);
}
public void Replace(string agentId, string? reason = null)
{
var fromAgent = agentId;

11
src/Infrastructure/BotSharp.Core/data/agents/01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b/agent.json Normal file
View file

@ -0,0 +1,11 @@
{
"id": "01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b",
"name": "Human Support",
"description": "Reach out to human customer service representative.",
"type": "task",
"createdDateTime": "2024-04-22T10:00:00Z",
"updatedDateTime": "2024-04-22T10:00:00Z",
"disabled": false,
"isPublic": true,
"profiles": [ "human" ]
}

20
src/Infrastructure/BotSharp.Core/data/agents/01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b/functions.json Normal file
View file

@ -0,0 +1,20 @@
[
{
"name": "human_intervention_needed",
"description": "If user wants to speak to human customer service.",
"parameters": {
"type": "object",
"properties": {
"reason": {
"type": "string",
"description": "why customer needs customer service."
},
"summary": {
"type": "string",
"description": "the whole conversation summary with important information"
}
},
"required": [ "reason", "summary" ]
}
}
]

2
src/Infrastructure/BotSharp.Core/data/agents/01dcc3e5-0af7-49e6-ad7a-a760bd12dc4b/instruction.liquid Normal file
View file

@ -0,0 +1,2 @@
You are a human customer service connection program.
When other AI customer service cannot solve user problems, you know how to call the API to transfer users to human customer service for answers.

2
src/Infrastructure/BotSharp.Core/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/planner_prompt.naive.liquid
View file

@ -10,5 +10,3 @@ Expected user goal agent is {{ expected_user_goal_agent }}.
{%- else -%}
User goal agent is inferred based on user initial request.
{%- endif %}
If user wants to speak to human customer service, use function human_intervention_needed.
If user wants to or is processing with a specific task that can be handled by agents, respond in appropriate output format defined to let proper agent to handle the task.