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Merge pull request #981 from hchen2020/master

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OnCallBusyStatus
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Haiping 2025-04-01 14:40:33 -05:00 committed by GitHub
parent 8c93870c95 752ffb8c80
commit 6ef4b0c9d0
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GPG key ID: B5690EEEBB952194
4 changed files with 17 additions and 3 deletions
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4
src/Plugins/BotSharp.Plugin.Twilio/Controllers/TwilioVoiceController.cs
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@ -348,6 +348,10 @@ public class TwilioVoiceController : TwilioController
await HookEmitter.Emit<ITwilioCallStatusHook>(_services, x => x.OnUserDisconnected(request));
}
}
else if (request.CallStatus == "busy")
{
await HookEmitter.Emit<ITwilioCallStatusHook>(_services, x => x.OnCallBusyStatus(request));
}
return Ok();
}

9
src/Plugins/BotSharp.Plugin.Twilio/Interfaces/ITwilioCallStatusHook.cs
View file

@ -10,4 +10,13 @@ public interface ITwilioCallStatusHook
Task OnRecordingCompleted(ConversationalVoiceRequest request);
Task OnTranscribeCompleted(ConversationalVoiceRequest request);
Task OnVoicemailStarting(ConversationalVoiceRequest request);
/// <summary>
/// 1. The recipient's phone line is already engaged.
/// 2. Some users block unknown or spam calls, which may cause a "busy" status.
/// 3. Some carriers explicitly return a busy signal instead of routing the call to voicemail.
/// </summary>
/// <param name="request"></param>
/// <returns></returns>
Task OnCallBusyStatus(ConversationalVoiceRequest request);
}

3
src/Plugins/BotSharp.Plugin.Twilio/Models/ConversationalVoiceRequest.cs
View file

@ -39,9 +39,6 @@ public class ConversationalVoiceRequest : VoiceRequest
[FromForm]
public int MachineDetectionDuration { get; set; }
[FromForm]
public int Duration { get; set; }
[FromForm]
public int CallDuration { get; set; }

4
src/Plugins/BotSharp.Plugin.Twilio/OutboundPhoneCallHandler/Functions/OutboundPhoneCallFn.cs
View file

@ -145,14 +145,17 @@ public class OutboundPhoneCallFn : IFunctionCallback
Title = args.InitialMessage
});
var messageId = Guid.NewGuid().ToString();
convStorage.Append(newConversationId, new List<RoleDialogModel>
{
new RoleDialogModel(AgentRole.User, "Hi")
{
MessageId = messageId,
CurrentAgentId = entryAgentId
},
new RoleDialogModel(AgentRole.Assistant, args.InitialMessage)
{
MessageId = messageId,
CurrentAgentId = entryAgentId
}
});
@ -160,6 +163,7 @@ public class OutboundPhoneCallFn : IFunctionCallback
convService.SetConversationId(newConversationId,
[
new MessageState(StateConst.ORIGIN_CONVERSATION_ID, originConversationId),
new MessageState("channel", "phone"),
new MessageState("phone_from", call.From),
new MessageState("phone_direction", call.Direction),
new MessageState("phone_number", call.To),