diff --git a/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs b/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs
index 3df04f69..62247445 100644
--- a/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs
+++ b/src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs
@@ -9,13 +9,13 @@ public class HumanInterventionNeededHandler : RoutingHandlerBase, IRoutingHandle
 {
     public string Name => "human_intervention_needed";
 
-    public string Description => "Reach out to a real human or customer representative.";
+    public string Description => "Reach out to human being, customer service or customer representative.";
 
     private readonly RoutingSettings _settings;
 
     public List<NameDesc> Parameters => new List<NameDesc>
     {
-        new NameDesc("reason", "why need customer service representative (human being)"),
+        new NameDesc("reason", "why need customer service"),
         new NameDesc("response", "response content to user")
     };
 
diff --git a/src/WebStarter/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/next_step_prompt.liquid b/src/WebStarter/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/next_step_prompt.liquid
index 24132c96..b61e4b34 100644
--- a/src/WebStarter/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/next_step_prompt.liquid
+++ b/src/WebStarter/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/next_step_prompt.liquid
@@ -1 +1 @@
-What is the next step based on the CONVERSATION? Response must be in appropriate JSON format.
\ No newline at end of file
+What is the next step based on the CONVERSATION? Response must be in appropriate JSON format. Route to the latest agent as much as possible.
\ No newline at end of file