human_intervention_needed

src/Infrastructure/BotSharp.Core/Routing/Handlers/HumanInterventionNeededHandler.cs

@@ -12,7 +12,7 @@ public class HumanInterventionNeededHandler : RoutingHandlerBase, IRoutingHandle
     {
         new ParameterPropertyDef("reason", "why need customer service"),
         new ParameterPropertyDef("summary", "the whole conversation summary with important information"),
-        new ParameterPropertyDef("response", "tell the user that you are being transferred to customer service")
+        new ParameterPropertyDef("response", "confirm with user that whether to connect with customer service")
     };
 
     public HumanInterventionNeededHandler(IServiceProvider services, ILogger<HumanInterventionNeededHandler> logger, RoutingSettings settings)

src/Infrastructure/BotSharp.Core/Routing/RoutingService.InvokeAgent.cs

@@ -74,9 +74,11 @@ public partial class RoutingService
             else
             {
                 // Save to memory dialogs
-                dialogs.Add(RoleDialogModel.From(message,
+                var msg = RoleDialogModel.From(message,
                     role: AgentRole.Function,
-                    content: message.Content));
+                    content: message.Content);
+
+                dialogs.Add(msg);
 
                 // Send to Next LLM
                 var agentId = routing.Context.GetCurrentAgentId();

src/Infrastructure/BotSharp.Core/data/agents/01fcc3e5-9af7-49e6-ad7a-a760bd12dc4a/templates/planner_prompt.naive.liquid

@@ -3,4 +3,5 @@ Route to the last handling agent in priority.
 {% if expected_next_action_agent != empty  -%}
 Expected next action agent is {{ expected_next_action_agent }}.
 {%- endif %}
-If user wants to speak to customer service, use function human_intervention_needed.
+If user wants to speak to customer service, use function human_intervention_needed.
+If user wants to or is processing with a specific task that can be handled by agents, respond with appropriate agents.